Service Desk Analyst Stoke-on-Trent, England
Job description
What will you do?
We are keen for a current university student to join us for their placement year within our Service Desk operation. You will gain an insight and apply your education knowledge within a live environment in an IT focused company, developing your skills in an internally focused IT team.
- Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes.
- Providing support for workstation, phone, server and network technologies.
- Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
- Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
- Administration of internal support systems
- Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives.
- Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.
What will you need?
- A genuine interest and enthusiasm for IT support and management of IT systems.
- Be currently working towards a relevant qualification/ degree.
- Enthusiasm for the role and your future career.
- Excellent communication skills, both written and verbal.
- The desire to identify, analyse and troubleshoot problems.
You should ideally have some experience in the following:
(As this is a placement opportunity the following are not essential, although a basic knowledge would be beneficial – these would be some of the skills you would develop within the role)
- Windows desktop and server operating systems.
- SQL Server technologies.
- Active Directory Domain Services.
- Microsoft Office and other workstation software.
- Standard networking services and protocols.
Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 30 years we have specialised in building complex data management and software products for well-known companies around the world.
What will you get from us?
- Work When and Where Works: Use hybrid and flexible working to suit your lifestyle and other commitments.
- Our company culture is important to us, we’re proud of the continuous work we put in to create an environment in which our staff can truly flourish.
- A range of benefits designed to make your life easier inside and outside of work.
Job Types: Full-time, Temporary contract, Fixed term contract, Graduate, Internship
Contract length: 12 months
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 04/09/2023
About Synectics Solutions
CEO: Richard Wood
Revenue: $5 to $25 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.synectics-solutions.com
Year Founded: 1992
