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Job description

What will you do?

We are keen for a current university student to join us for their placement year within our Service Desk operation. You will gain an insight and apply your education knowledge within a live environment in an IT focused company, developing your skills in an internally focused IT team.

• Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes.
• Providing support for workstation, phone, server and network technologies.
• Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
• Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
• Administration of internal support systems
• Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives.
• Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.

What will you need?

• A genuine interest and enthusiasm for IT support and management of IT systems.
• Be currently working towards a relevant qualification/ degree.
• Enthusiasm for the role and your future career.
• Excellent communication skills, both written and verbal.
• The desire to identify, analyse and troubleshoot problems.

You should ideally have some experience in the following:
(As this is a placement opportunity the following are not essential, although a basic knowledge would be beneficial – these would be some of the skills you would develop within the role)

• Windows desktop and server operating systems.
• SQL Server technologies.
• Active Directory Domain Services.
• Microsoft Office and other workstation software.
• Standard networking services and protocols.

Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 30 years we have specialised in building complex data management and software products for well-known companies around the world.

What will you get from us?

• Work When and Where Works: Use hybrid and flexible working to suit your lifestyle and other commitments.
• Our company culture is important to us, we’re proud of the continuous work we put in to create an environment in which our staff can truly flourish.
• A range of benefits designed to make your life easier inside and outside of work.

Job Types: Full-time, Temporary contract, Fixed term contract, Graduate, Internship
Contract length: 12 months

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 04/09/2023

About Synectics Solutions

CEO: Richard Wood
Revenue: $5 to $25 million (USD)
Size: 201 to 500 Employees
Type: Company - Private
Website: www.synectics-solutions.com
Year Founded: 1992