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Contract Service Desk Analyst (1st and 2nd line support) required an insurance business on an initial 6-month contract. This role will require on-site work in Central London 3 days per week, allowing WFH 2 days.

There is also a possibility for extension or permanent progression in the future.

This successful candidate will need demonstrable knowledge of ITIL best practices and experience adhering to the service desk ITIL processes. ITIL certification is highly desirable.

Experience working in a finance or insurance environment is a must.

Job specification:

• Act as a point of contact and log all incoming calls to the service desk.
• Ensure all issues are correctly logged, assigned, and resolved.
• Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
Ensure that all tickets are assigned to the correct resolver team.

Technical skills required:

• Windows OS.
• Mac OS X.
• Microsoft 365 suite.
• M365 Administration.
• Microsoft Exchange Administration.
• Azure AD (non-Azure AD experience also suitable).
• VOIP & Call Centre software.
• ITIL Framework.
• ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA).
• Mobile devices (iOS & Android).
• Video Conferencing.
Information Security Awareness.

Please apply now for immediate consideration and to find out more.