Job description

IT Service Desk Analyst / Northwich / Salary £22,790 + £1,000 per annum on call allowance

Permanent / Full Time 37.5 hours / Monday to Friday between 7.30am and 5.30pm

Residential Management Group is looking for an experienced, enthusiastic 1stLine IT Service Desk Support Analyst, to be a point of presence and ‘friendly face of IT’ based at our office in Northwich (CW9 7LN). Travel to other sites across the UK will also be required.

What do we have to offer you?

• A competitive salary of £22,790 plus an additional £1,000 on call allowance
• A 37.5 hour working week – between 7.30am and 5.30pm
• 25 days holiday plus Bank Holidays plus Your Birthday off!
• Free onsite parking
• Free fruit and free drinks
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Supportive colleagues

You will need to be able to drive and have access to a vehicle with the willingness to travel regularly.

What are some of the tasks our IT Service Desk Analyst will be doing?

• You will be the first point of contact for all IT support issues, requests and guidance.
• Taking full ownership for incident and service requests, communicating clearly with the people involved and remaining calm under pressure.
• Keeping accurate and up to date records of the service requests and changes to the asset database.
• Working using your own initiative and continuously improve service levels and develop IT processes.
• Provide remote support of RMG’s employee’s nationwide role.

What skills and experience will you have?

• Excellent communication skills with a strong customer focused, ‘happy to help’ mindset.
• Experience working on Service Desk providing 1st and 2nd line support.
• Ability to work under pressure and to tight deadlines.
• Knowledge of VOIP telephone systems.
• Microsoft Active Directory, Exchange, Citrix and Microsoft 365 administration skills
• IT desktop support which should include MS Office.
• ITIL knowledge and working knowledge and administration of Microsoft Azure, Microsoft Exchange, Active Directory, Citrix and remote support tools.
• Full UK Driving Licence and access to a vehicle.

Previous IT Field Service or Desktop Support experience would be advantageous. Although candidates who are familiar with IT Service Desk processes and keen to grow and develop in this type of role are welcome to apply.

If you’re looking to progress your career in IT, don’t delay – apply today!

What other benefits do we have to offer?

• Generous pension scheme
• Life assurance (4 x annual salary)
• Free eye tests
• Cycle to work scheme
• Two paid volunteer days per year
• Employee Assistance Programme – access to free confidential advice on matters important to you
• Paid Refer a Friend Scheme – earn up to £1,000
• Plus many more!

About Us

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn’t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

Job Types: Full-time, Permanent

Salary: £22,790.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• What skills and experience do you have, that would be transferable to the role?
• What attracted you to apply to this role?

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: In person