service desk analyst Kingswinford, England
Job description
The department is responsible for IT delivery and support of multiple customers across the Black Country area, including Health Organisations and Public Services. This role focuses on the Service Desk responsibilities of the department.
Our customers rely on the availability and quick resolution ofsystems to perform their duties. It is the post holder's responsibility to act as the first point of contact for all IT related queries.The post holder will have the expertise tohandle a high volume of calls, perform first-time-fixes, meet user requirements and be the voice of Terafirma.
As part of the team you, along with the rest of the department are requiredto demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical developments and ever-expanding user expectations.
