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service desk analyst Birmingham, England

networx recruitment

Full Time Birmingham, England 30000 - 12.04 GBP ANNUAL Today

Job description

RSK Group are looking for an IT Service Desk Technician to join the Group IT Department on a full time basis working 40 hours pw. The team are expanding and offer a great opportunity for development and career progression.

The successful candidate will be working on site in our Birmingham office 5 days a week.

Responsibilities:

Provide remote and on-site technical support (1st and 2nd line)
Troubleshoot, resolve, or escalate issues promptly.
Install, upgrade, and update software.
Collaborate with the IT team and assist with projects.
Ensure compliance and security of IT infrastructure.

Person Specification:

Previous proven professional IT experience
Familiarity with Service Desk ticketing systems
Strong hardware and software troubleshooting skills
Knowledge of Windows, macOS, and Android operating systems
Proficient in Microsoft 365 applications
Full UK driving license required for occasional travel.

Salary and Benefits

£30,000 depending on experience
Contributory pension scheme
Life Assurance
A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership
Regular training and career development

More detailed job description is attached

RSK Group is an Equal Opportunities Employer

#IT #rskfamily

RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.

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