service desk analyst

service desk analyst London, England

Mollie
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Your opportunity:

As a Service Desk Engineer Tier 2, you possess excellent knowledge in administering common IT systems, especially those related to Apple, and possess basic knowledge of network layers. At Mollie, we're growing rapidly, and we need someone like you to help us manage our workplace and provide support to our colleagues.Our team onboards 40 new colleagues every month, and you'll play a key role in ensuring that our current and new colleagues have a seamless experience at Mollie. Your primary responsibilities will include managing complex incidents, problems, and requests in the Service Desk team and ensuring that we maintain our high level of support.At Mollie, we strive for excellence, and we believe that it all starts with the right working conditions. If you're someone who is passionate about technology and is looking to be a part of a fast-growing team, then we want to hear from you. Apply today and let's work together to take Mollie to the next level!

What you'll be doing:

  • In the daily operations you’ll play a key role in the delivery of a brilliant service and first class technical support to all Mollie employees (networking, hardware, software, and related IT services).
  • An escalation point and mentor to the Service Desk technicians and solve technical problems within all areas of the support portfolio.
  • Skilled support to all 700+ Mollies: Apple oriented for most, cross-platform skills desired (Windows etc.)
  • Participate in the development and implementation of new support procedures and documentation, as needed. Escalate issues to the appropriate team or vendor, as needed, and ensure that all issues are tracked and resolved in accordance with our SLAs.
  • Self starter mindset while driving improvements, taking part in projects and continuous service improvement.

What you'll bring:

  • Customer first mindset
  • Experience with JIRA or other service management systems
  • IT support background with 4+ years of experience
  • Advanced level of thorough technical troubleshooting of AV, Apple/iOS, Network, Software, MDM (Kandji) Administering Enterprise applications such as GSuite, Office365, Slack etc.
  • Impeccable technical documentation and KB writing skills
  • Ability to solve technical problems within all areas of the support portfolio
  • Work independently and organised, with the ability to prioritise a busy workload.
  • Ability to collaborate with cross-functional team members that are dependencies to meet the customers need

service desk analyst
Mollie

www.mollie.com
Amsterdam, Netherlands
Shane Happach
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Financial Transaction Processing
Finance
2004
Related Jobs

All Related Listed jobs

project manager
Kier Group Loughton, East of England, England 74427 - 43984 GBP ANNUAL Today
Corporate FX Sales
Barclays London, England Today

Managing the end to end sales process from initial contact to post-sales support. Experience in managing a customer portfolio with positive results, an ability

Delivery Driver
G4S Manchester, England 13.59 GBP HOURLY Today

To succeed as a G4S Delivery Driver you will need to hold a valid UK drivers licence and be confident when communicating with customers and colleagues in both

Personal Care Assistant for a young man 19 hr/wk @ £11.91/hr in Prudhoe - FTE - £24.8k
UKCIL Prudhoe, England 11.91 GBP HOURLY Today

I am a 30-year-old young man with a diagnosis of Congenital Cerebral Palsy and have associated severe learning disability. Personal Care Moving and Handling.

Sales Advisor
New Look Havant, England 16782 - 20805 GBP ANNUAL Today

As a Sales Advisor with New Look, you will work with your Management team to implement the ultimate shopping experience for our customers, ensuring they are