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Role: IT Service Desk Analyst

Location: Sheffield

Salary: £25K - £30K

Type: Permanent

My client is an esteemed engineering company renowned for its expertise in producing top-quality components for diverse industries. With a strong commitment to excellence, innovation, and customer satisfaction, they have established themselves as a trusted leader in the market. They are currently seeking a highly skilled and motivated IT Infrastructure Support Analyst to join their dynamic Information Technology team and contribute to their continued success.

Role Overview

The client is looking for a skilled IT Service Desk Analyst to join our dynamic Information Technology team. Reporting to the Head of IT, you will play a crucial role in maintaining a reliable IT support operation. Operating at both the 1st and 2nd line levels, you will provide remote and field-based support to a large user base across our widespread site. Your responsibilities will include timely issue resolution, adhering to high standards, and ensuring safe working practices.

Responsibilities

• Provide comprehensive IT support to end-users, ensuring timely issue resolution and adherence to high standards.
• Log and manage incident/service request details using an IT Service Management tool.
• Conduct investigation and diagnosis for first and second-line support.
• Resolve incidents and service requests promptly, escalating when necessary.
• Maintain effective communication with users, providing progress updates and notifying of changes or outages.
• Facilitate the onboarding process for new employees.

Skills and Experience

• 
  Relevant certifications or a degree in Information Technology, Computer Science, or related field.
• Experience in an IT service desk or support role.
• Strong knowledge of supporting Windows OS endpoints and Apple iOS devices.
• Familiarity with core business systems and their technical requirements.
• Excellent problem-solving skills and ability to resolve issues efficiently.
• Effective communication and interpersonal skills.

This is an extremely exciting role within a prestigious organisation. If this is of interest to you, please do not hesitate to apply.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.