service desk analyst Clyst Honiton, England
Job description
About The Role
Do you have experience as an IT Service Desk/Helpdesk Engineer? Are you looking for a new opportunity within a growing and dynamic organisation? If so, please read on.
As an IT Service Desk Engineer you will be providing first line support for IT users from across the group. You will provide a flexible and responsive service ensuring that our service level agreements are met.
Working from our purpose built office in Exeter, you will be joining a small team of highly skilled technicians supporting the business across our regions. This is a full time, permanent opportunity. You will be working a shift pattern between 7.30am and 5pm to ensure the Helpdesk is covered during office hours.
About The Candidate
To be considered for the role of IT Service Desk Engineer, you will have the Skills, Knowledge and Experience required for a Level 1 - Team Member role, along with the below role specific requirements:-
- Have experience of working in a customer facing role such as a Service Desk.
- Have experience of Service Desk software such as Heat/Service Now/FreshService.
- Be experienced in supporting MS Windows (10 & 11), MS Office 365 and Teams.
- Possess a pleasant manner with the ability to build a rapport with people at all levels.
- Demonstrate outstanding customer service skills.
What we offer:
- Discretionary Bonus scheme.
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Lifestyle discounts portal and internal supplier discounts offer great savings.
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Learning and Development including coaching and professional qualification support.
- Death in Service benefit (3 x salary).
- Family Friendly policies.
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Volunteering days.
About The Company
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
About LiveWest
CEO: Paul Crawford
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Non-profit Organisation
Website: https://www.livewest.co.uk
Year Founded: 2018
