service desk analyst Huntingdon, England
Job description
As we continue our mission to make people happy through chocolate, we’re looking for an IT Service Desk Engineer to join our IT Team on a permanent basis.
A fantastic opportunity for an enthusiastic individual with a keen interest in IT looking to progress your career in a growing, positive, and enjoyable environment.
You will be the first point of contact for IT support at your primary location and will triage and resolve support requests or escalate as appropriate. You will need to follow each request through to its conclusion and ensure compliance with IT Service Desk SLAs.
You will need to be approachable, a self-starter who can work on their own initiative, thrive on interaction with the business and provide a high standard of service. You will also be flexible in respect to shift hours, in line with business demands.
As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
The onsite location for this role is at our Factory ‘Hadley Park’, in Huntingdon, Cambridgeshire, right in the heart of where our chocolates are made and where weekly, we can produce between 4 to 6 million of the chocolates we all know and love.
Hadley Park is just 5 minutes off the A141 and 1.3 miles from Huntingdon train station, with direct rail links to London King’s Cross.
What you’ll be doing….
- Respond to IT Support requests across all helpdesk channels.
- Capture request in Service Desk tool, provide initial triage and then resolution or escalation.
- Fix hardware issues including computers, laptops, and peripherals.
- Install and configure software to meet user requirements.
- Ensure correct use of applications, networks, and equipment.
- Test and update applications and devices.
- Maintain IT documentation including device and user details.
- Provide basic training of devices and applications to end users.
- Occasional travel may be required to another Hotel Chocolat Main site or Retail location.
Who you are…
Essential
- Previous experience in IT Support
- Ability to troubleshoot and resolve end user support requests
- Creating users, computers & groups in Active Directory
- Installation and configuration of hardware and software, including:
- Microsoft software (Office 365, Outlook, Microsoft Teams, OneDrive)
- Windows PCs and laptops
- Mobile phones and tablets
- Printers and peripherals
- Natural customer communication skills (phone, face to face, email/messaging)
Desirable
- Administering users in Office 365
- Troubleshooting MacOS
- Understanding of the following technologies and concepts:
- Networking (TCP/IP, VLAN, LAN, WAN, VPN, DNS, DHCP)
- Cloud (Azure, Cisco Meraki)
- WiFi
- Awareness of ITIL methodology
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html
