Service Desk Analyst

Service Desk Analyst London, England

Formula 1
Full Time London, England 30824 - 33434 GBP ANNUAL Today
Job description

Want to be one of the hundreds of people that work together to make Formula 1 happen? We need a Service Desk Analyst to add their skills to the force behind the sport.
We’re searching for an Apprentice to join our IT Team on a permanent basis. As part of this role, you will complete a 2 year apprenticeship to become a qualified Information Communications Technician, course details:
Information communications technician / Institute for Apprenticeships and Technical Education
Reporting into the IT Support Manager, you will:
  • Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team.
  • Be aware of which location support analysts are working from– assign and reassign jobs as appropriate.
  • Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
  • Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests.
  • Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
  • Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues.
  • Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information.
  • Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory.
  • Create orders within Procurement system as directed, keeping on top of orders and highlight delays or issues that arise.
  • Liaise with third party suppliers to procure hardware, software and maintenance.
  • Produce and maintain documentation required for IT Infrastructure management
  • Own new starter procedure, making sure all required hardware is ready for start date, welcome emails including IT induction shared, and process kept consistent for new starters at all locations
  • Send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards.
  • Ensure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
  • Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
  • Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Technical Areas of Responsibility
  • Mobile Phones and Tablet devices
  • IT Hardware: Desktop and Laptop Support
  • Printers, Plotters and scanners
  • Desktop & Laptop Software : MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
  • Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
  • Keep on top of company license renewals and requirements, ensuring renewal orders are placed within good time.
Specification:
  • GCSE - 9-3 (A-D)
  • Experience working within IT
  • Customer Service and Communication skills
  • Organizational and time management skills
  • Verbal and written skills
Be the force behind Formula 1!

Service Desk Analyst
Formula 1

https://www.formula1.com/
London, United Kingdom
Stefano Domenicali
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Sports & Recreation
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