Service Desk Analyst London, England
Formula 1
Full Time
London, England
30824 - 33434 GBP ANNUAL Today
Job description
Want to be one of the hundreds of people that work together to make Formula 1 happen? We need a Service Desk Analyst to add their skills to the force behind the sport.
We’re searching for an Apprentice to join our IT Team on a permanent basis. As part of this role, you will complete a 2 year apprenticeship to become a qualified Information Communications Technician, course details:
Information communications technician / Institute for Apprenticeships and Technical Education
Reporting into the IT Support Manager, you will:
- Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team.
- Be aware of which location support analysts are working from– assign and reassign jobs as appropriate.
- Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
- Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests.
- Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
- Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues.
- Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information.
- Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory.
- Create orders within Procurement system as directed, keeping on top of orders and highlight delays or issues that arise.
- Liaise with third party suppliers to procure hardware, software and maintenance.
- Produce and maintain documentation required for IT Infrastructure management
- Own new starter procedure, making sure all required hardware is ready for start date, welcome emails including IT induction shared, and process kept consistent for new starters at all locations
- Send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards.
- Ensure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
- Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Technical Areas of Responsibility
- Mobile Phones and Tablet devices
- IT Hardware: Desktop and Laptop Support
- Printers, Plotters and scanners
- Desktop & Laptop Software : MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
- Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
- Keep on top of company license renewals and requirements, ensuring renewal orders are placed within good time.
Specification:
- GCSE - 9-3 (A-D)
- Experience working within IT
- Customer Service and Communication skills
- Organizational and time management skills
- Verbal and written skills
Be the force behind Formula 1!
Formula 1
https://www.formula1.com/
London, United Kingdom
Stefano Domenicali
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Sports & Recreation
