service desk analyst Cambridge, East of England, England
Job description
The Opportunity
In your role as Service Desk Analyst, you will help us achieve our goals and deliver success on behalf of our customers by supporting users of varying skill levels and across a range of devices, including Windows 10, Linux (CentOS and Ubuntu) and Apple Mac to ensure stability and consistency across our organisation from an IT perspective. You’ll be responsible for building machines, user provisioning and keeping an inventory of all IT equipment as well as troubleshooting across various environments running on our Hyper V infrastructure.
The role is based in our Cambridge office and is a hybrid role, so you will ideally be comfortable coming into the office at least 2 -3 times a week. There may also be occassional travel to our London office. If you’re interested in the role but require more flexibility, please speak to us!
Day to Day
- Responding promptly to IT support requests
- Maintaining an inventory of IT equipment
- Supporting and maintaining Audio / Video equipment in meeting rooms
- Building laptops and desktops for new starters and replacing equipment as required
- Supporting remote offices and home-based users
- Maintaining documentation for IT staff and end users
- Management and monitoring of backups
About you
Must haves
- A passion for exceptional customer service
- Experience within a service desk role
- Excellent knowledge of Windows 10
- Good understanding of Active Directory administration
- Microsoft Office 365 administration experience
- Understanding of IT security, viruses and malware
- Experience of building laptops and desktops using automated build tools
- Ability to perform hardware repairs and upgrades
- Experience of using a helpdesk ticketing system to categorise and prioritise workload
- Awareness of TCP/IP networking and WI-FI technology
- Understanding of Audio & Video / Video Conferencing solutions
Great to haves
- Knowledge of Windows Server and Hyper-V virtualisation
- Experience of maintaining backups
- Good knowledge of Mac OS and Linux (Centos and Ubuntu)
- Basic understanding of scripting (PowerShell and Bash)
- Managing Mobile Devices using MDM solutions
- Azure Active Directory and Intune knowledge
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee stock ownership plan
- Enhanced maternity leave
- Flexitime
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Cambridge
