Service Desk Analyst Glasgow, Scotland
Job description
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin and Wyoming Whiskey.
- Salary £25,500 - £32,000 per annum
- 37 days holiday + 4 Giving More Days
- Attractive pension
- Share reward scheme
- Flexible working
- Global wellbeing programme
- Product Allowance
- Provide on-site support for our Glasgow offices and production sites
- Act as a single point of contact for all end user queries, including logging and triaging of incidents and service requests
- Maintain a high degree of customer service for all support queries ensuring ticket ownership though to completion
- Take ownership of tickets to diagnose and resolve operational issues with client devices, telephony, Audio & Video and local IT infrastructure
- To assist and support the IT Services team in the delivery of new IT solutions and projects
- To provide advice on the operational aspects of computer systems and software
- Administer daily management of backup and archiving facilities
- Meet agreed response targets and SLAs for faults and issues reported to IT Service Desk
- Gathering information, to develop quality knowledge articles ensuring the full knowledge life cycle is correctly maintained, validated, and uploaded into the ITSM system
- Responsible for administrative duties, including invoicing, purchase orders, and stock ordering
- Support the ongoing delivery of a robust and efficient IT infrastructure platform
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.
