service desk analyst Maidenhead, England
Job description
Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
The EMEA Deal Desk Specialist is part of the Deal Desk team that is fully responsible for all European deal booking related activities: pricing, approving non-standard terms, assisting in the successful winning of high profile and high volume opportunities. This is everything from reviewing and preparing accurate bookable contracts through to flagging ACS 606 revenue recognition potential issues for all the deals.
The Deal Desk are a key supportive function within the Sales process across EMEA and you will have the opportunity to work with multiple stakeholders across the business.
This role can be hybrid or remote based as we are flexible on location.
Responsibilities:
- Work with the sales teams to ensure all contracts provide the maximum bookable revenue for both the company and the sales team,
- Understand and use market pricing, analytics, and financial strategies for large, complex deals
- Collaborate with impacted parties to identify acceptable options to facilitate deal closure,
- Approve deals in Salesforce and serve as an escalation point to help move deals forward,
- Review exception pricing requests and their justification before forwarding them to the Deal Desk Director and CFO,
- Share best practices and ensure compliance with company internal policies and processes,
- Foster relationships with sales leaders and their retrospective teams,
- Work closely with Sales Coordinators and Order Management Team
- Assist with ad hoc system projects and implementation of process improvement initiatives.
In order to be successful in this role, we are looking for someone who:
- Is qualified by experience or through study,
- Has experience of multi country sales contracts,
- Ideally has previous experience within a Software company and working knowledge of the Salesforce system,
- Is a dynamic, flexible individual capable of working under pressure in a fast-paced sales environment across up to 16 countries,
- Preferably speaks a European language (in addition to English) to business level: French, Italian, Spanish
- Is deadline driven with excellent attention to detail and is a self-starter,
- Possesses a strong work ethic with proven analytical skills,
- Owns extremely strong interpersonal, verbal and written communication skills,
- Has a proactive approach,
Additional Information
Why you will love working with our Dynatrace
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
