Job description

What you'll be doing:
Compass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in offices and factories; schools and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms.

We are looking for a Service Desk Analyst to take an active lead in triaging the flow of systemised problems within the OurTime programme through to resolution. Ensuring excellent customer service standards, life cycles, overseeing triage, supporting root cause analysis process, and developing a key function. Our Time is a major WFM project, rolling out a time and attendance system across the majority of the Compass Group sites.

This is a position in a fast-paced environment and will require excellent priority management and people skills. This role will be primarily based in Parklands, Birmingham with provision for some working from home.

More about the role:
As a Service Desk Analyst, you will take responsibility for:
Identifying problems, understanding the root causes and working to provide permanent solutions

Ensuring accurate communication with subject matter experts for the development of resolutions

Managing the relationship with our Digital Solutions provider

Resolve issues in a timely and professional manner

Provide a consistent, professional face for the programme

Work with cross-functional teams to ensure issues are accurately identified and resolved

Identify and escalate any risks and issues where appropriate.

Record learnings, cross training, and knowledge share within the Our Time team to ensure legacy from development

Stakeholder managements, managing key relationships within internal and external customers

What we’ll give:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive Wow Points every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Who you are:
Experience & Qualifications

Experience of working with digital solutions, analysing output and stats

Stakeholder Management experience.

Technical knowledge of performance management systems and administration

Cross sector operational experience in a contract catering, or TUPE environment

Driven for continuous improvement

HR experience or background beneficial but not essential

Personal Qualities

Professional with excellent communication and people skills

You will have an eye for detail, be logical and determined

Able to work under pressure whilst maintaining quality of output

Strong relationship builder with an interest in process and technology solutions