Find More Than 10K+
United Kingdom Jobs

Level 3 Service Desk Engineer

• Lisburn, Northern Ireland

• Full-Time, Permanent

• Hybrid Working

WHAT TO EXPECT DAY TO DAY

This is an exciting opportunity for an experienced system support engineer who wishes to join a dynamic IT team. This role requires an experienced system support engineer to provide support of a large-scale end user computing architecture focusing mainly on a Microsoft based platform as part of a complex distributed network.

The ideal candidate will be primarily responsible for our support of our Microsoft Windows based systems, Office 365, SharePoint, E-mail, Teams, AD and applications, and their integration with the rest of our infrastructure. The successful candidate will be involved in our efforts to provide support of our Microsoft Windows based platforms and applications, both in the cloud and on-premise.

You will be working alongside the small, existing team but will be expected to bring additional knowledge and experience to aid the growth and expansion of the company. This position is based in Lisburn but may require occasional visits to our other sites and offices.

The successful candidate must be available for participation in the on-call rotation schedule and occasional travel.

RESPONSIBILITIES INCLUDE

• Troubleshooting and maintenance of high availability systems (physical and cloud).
• Maintaining and monitoring systems.
• Software installation and patching.
• Provides technical leadership, support and resolves problems of a comprehensive and complex nature.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users.
• Provides in-depth individual and/or group instructions and training to staff on new or updated technologies.
• May supervise or provide functional direction to lower graded staff performing the same or similar type of work.
• Perform diverse technical assistance, troubleshooting and maintenance duties and document findings.
• Maintain, update and audit data systems; document projects, write and maintain user instructions.
• Perform advanced systems support, maintenance, and testing for proper upkeep of systems, troubleshoot and resolves complex system hardware, software, and network failures and conflicts.
• Participate in research and development initiatives and aid in the implementation of new technologies.
• Securing systems, networks and individual computers based on requirements and ISO27001 standards.
• Participation in the on-call rotation schedule.

ESSENTIAL CRITERIA

• A minimum of 3 years relevant experience.

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Knowledge and understanding of network topologies, hardware and protocols.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of expertise.
• Ability to provide leadership and functional direction to other technical support staff or employees.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of professionals.
• Ability to troubleshoot complex computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to communicate technical guidance and instruction to users.
• Troubleshooting ferocity and the ability to find solutions to customer problems.
• Excellent telephone manner. Some support will be provided over the phone.

DESIRABLE

• At least 5 years of experience supporting a windows environment of 200+ nodes.
• Microsoft MCSA certification.
• Experience in Linux systems.
• Experience in cloud technology such as AWS or Azure strongly desired.
• Working knowledge of Proxmox or Hyper V, VM’s, Hypervisor.
• Knowledge of ISO27001 standards and practices is highly desired.
• Knowledge of Agile methodologies.
• Experience working in an Agile environment.
  

WHAT WE LOOK FOR

• We seek out individuals who are always looking for new ways to improve or do things differently.
• We expect you to be proactive and be prepared to share open and honest feedback regularly.
• We know that working collaboratively will help us reach our shared goals faster, so we always look for similar individuals who will be willing to help others.
• Whether it is our customers, our markets, or each other, we like people to ask questions and listen to the answers so we can all learn and improve.
• We expect individuals to take responsibility for their actions and make decisions based on what is right for people, profit and planet.
  

COMPANY DESCRIPTION

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems.

As of today, the Camlin operation spans over 20 countries across the globe.

BENEFITS

• Company Pension, Healthcare & Life Assurance Schemes
• On-site parking
• Flexible / Remote Working
• Subsidised Gym Membership
• Wellness programmes

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

#LI-AS1