service desk analyst Breckenridge, CO
Job description
Breckenridge Distillery has opening for a IT Service Desk Technician.
About Breckenridge Distillery
We are not your typical midsize company, and currently, we are seeking someone who is not your typical IT Service Desk Technician! Maybe it’s our award-winning bourbon talking, or the fact that our people are amazing, but we’re excited to be hiring an IT team member to help take us to the next level.
Breckenridge Distillery is a company with big plans, and we need to find a great fit for the skill sets needed, as well as, someone looking for a unique culture. The ideal candidate will understand the importance of being team player, and have experience wearing a few different “hats” during the day. Candidates will also understand how dynamic it can be working in a company that continues to grow, while still being able to enjoy a great work/life balance.
Successful candidate will possess the following
- Provide superior frontline technical support for onsite and remote users
- Pursue technical issues to resolution or escalation
- Provide IT Onboarding orientation to new employees
- Advise users on IT products and/or services
- Manage on-site IT inventory
- Fulfill onsite IT workspace requests
- Daily utilization of IT ticketing system for incident and request management
- Observe and report on trending IT issues and potential areas of service improvement
- Participate in knowledge management and creation of knowledge base articles
- Work and collaborate with a team
Qualifications
- MacOS, iOS, Windows, printers, and mobile device support experience
- Experience in supporting large-scale IT environments
- Experience in supporting conference room solutions
- Organizational, verbal, and written communication skills a must
- Attention to detail and ability to multi-task is an asset
- Previous experience in an ITIL environment
- Ability to follow all guidelines and procedures set forth by local, state, and federal employment regulations.
Preferred Education
- College Diploma/University Degree in related field
- 2-3 years of experience in an Information Technology support
Physical/Environmental Requirements
- Must regularly lift and/or move up to 40 pounds
- Frequently required to use hands and fingers to type
- Stand, sit and walk for up to 8+ hours a day
Benefits
- Benefits package
- 401(k)
- Paid time off after 4 months of employment
- Employees receive one free bottle of our wonderful Breckenridge Distillery spirits every month as an added bonus
For more company information, please visit www.breckenridgedistillery.com
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
