service desk analyst London, England
Bloomberg L.P.
Full Time
London, England
61000 - 58398 GBP ANNUAL Today
Job description
The Team
Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort, by providing platinum employee support to in excess of 22,000 employees and more than 500,000 annual visitors in more than 170 innovative offices around the world.
We are a close-knit, hardworking team made up of: Service Specialists, Service + Desktop Support, Audio-Visual, and Mobile Technology Support.
The Opportunity
The Global Employee Operations Team is integral to the smooth operation of the internal IT systems at Bloomberg. A core part of this group is made up of Service Desk and Desktop Support. This team forms Bloomberg's front line, providing level 1 & 2 support for all our employees.
Support is coordinated via a ticketing system, over the phone or Instant Message. The role will be a combination of providing remote and onsite support for PCs, Laptops, Mac's, Telephony & Peripherals. In addition to PC support, you will be looking after other areas such as Mobile Technology and AV systems.
Full training on the Bloomberg software will be given to the successful candidate.
We'll trust you to:
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy, where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or positions. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it is not all about work.
Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives, from helping local school kids with their reading, to helping clean up local parks and waterways.
Bloomberg's Core Values:
Innovate + Collaborate + Do The right Thing + Know Your Customer
Does this sound like you?
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this ?https://www.bloomberg.com/careers/about/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or [email protected]?
Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort, by providing platinum employee support to in excess of 22,000 employees and more than 500,000 annual visitors in more than 170 innovative offices around the world.
We are a close-knit, hardworking team made up of: Service Specialists, Service + Desktop Support, Audio-Visual, and Mobile Technology Support.
The Opportunity
The Global Employee Operations Team is integral to the smooth operation of the internal IT systems at Bloomberg. A core part of this group is made up of Service Desk and Desktop Support. This team forms Bloomberg's front line, providing level 1 & 2 support for all our employees.
Support is coordinated via a ticketing system, over the phone or Instant Message. The role will be a combination of providing remote and onsite support for PCs, Laptops, Mac's, Telephony & Peripherals. In addition to PC support, you will be looking after other areas such as Mobile Technology and AV systems.
Full training on the Bloomberg software will be given to the successful candidate.
We'll trust you to:
- Provide level 1+2 support to our 22,000+ internal employees, remotely and desk side
- Provide software and hardware support in a Windows and Mac environment
- Have analytical and problem-solving skills
- Bring innovative ideas whilst demonstrating a genuine interest in customer service
- Support multiple inquiries via our internal ticketing system, chats and calls
- Handle and deliver small projects
- Excellent spoken and written communication skills
- The ability to quickly learn innovative technologies
- The ability to thrive in a high pressure and high paced environment
- Experience providing exceptional customer service
- Keep yourself up to date with the newest technologies
- Familiarity with the agile methodology
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy, where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or positions. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it is not all about work.
Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives, from helping local school kids with their reading, to helping clean up local parks and waterways.
Bloomberg's Core Values:
Innovate + Collaborate + Do The right Thing + Know Your Customer
Does this sound like you?
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this ?https://www.bloomberg.com/careers/about/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or [email protected]?
Bloomberg L.P.
https://www.bloomberg.com/company
New York, United States
Michael R. Bloomberg
Unknown / Non-Applicable
10000+ Employees
Company - Private
Computer Hardware Development
1981
