Service Design Specialist

Service Design Specialist Remote

Full Time Remote 10.56 - 12.04 GBP Today
Job description

Location: Homebased working

Competitive with company bonus.

37.5 hours per week, Monday - Friday 08:30 - 17:15

Who We Are

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You'll produce designs for our most complex opportunities consisting of multiple towers and/or multiple products. This will include reviewing the solution designs developed by Solution Architects and providing peer reviews to the various design teams involved in creating a customer solution design with the objective that solutions are designed, costed and documented in line with customer requirements and Contract.

You will typically collaborate in a cross-functional and virtual team with Programme and Project Managers and representing all Vodafone ITIL Functions within this virtual Team in the creation of key Customer facing Operations material the Customer has procured from Vodafone. This includes Low Level service designs and Operations Manuals covering very element of activity and support we have committed to providing to each customer during our non standard, deal governance assessments. The production of all these artefacts requires the designer to also work outside the Vodafone Business Teams and directly interface with the Customer, and all 3rd party suppliers involved in the creation and delivery of each Solution.

Our solutions serve both private sector and public sector clients and therefore you will have experience of the procurement frameworks and processes associated with both. Awareness and experience of public sector procurement via OJEU and UK Government Frameworks is expected, in addition to having an understanding of the required support models across both Framework and Private sector opportunities.

You'll also be:

  • Customer Ops Manual (COM) – Responsible for production and handover into BAU

  • Attending pre and post Sales Design workshops and represent the Vodafone ITIL Stakeholders.

  • Reviewing Customer Contracts and Requirements documentation to identify gaps and conflicts. This will ensure Contractual Support Compliance.

  • This is a Customer facing role, you will be required to schedule, attend and in some instances chair workshops to internally and externally related to Service Design.

  • Creating reference service architecture & design models for future opportunities

  • Reviewing Service requirements and assessing against standard, optional and bespoke offerings


  • Understand and have experience in ITIL

  • Have experience in creating and writing Operational Processes

  • Have the ability to present to internal stakeholders and to customer contacts up to senior management levels

  • Have excellent Interpersonal skills and teamwork with ability to work in multinational teams.

  • Analytical and critical thinking, detail- oriented, operates with precision

  • Have an ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable

  • Understand the Fixed Product and Support processes

  • Experience of working on Major Projects and Programmes.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance

Service Design Specialist
Newbury, United Kingdom
Margherita della Valle
$10+ billion (USD)
10000+ Employees
Company - Public
Telecommunications Services
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