Service Delivery - Alnwick Alnwick, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Operational Delivery
Property
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Job description
This is an interesting and varied role where you will be part of a team that manages the FM delivery at a number of sites in a geographic location. You will to be a hardworking and an enthusiastic individual who can work well as a team and independently. You will also have to hold a passion for delivering excellent customer service.
The Post Holder will be required to
- Carry out compliance checks for environmental, health, safety and legislative standards and service levels
- Plan and manage maintenance works – both planned preventative (PPMs) as well as reactive works.
- Manage FM contractors and suppliers on site
- Carry out delegated Site Responsible Officer tasks at specific properties as agreed with the Site Responsible Officer
- Support the delivery of projects
- Act as a point of contact for customers.
Person specification
- Experience in a Customer Service or Facilities Management related role.
- Woking knowledge of Microsoft Office including Word, Excel, Outlook and SharePoint.
- Maintaining good relationships with contractors, suppliers and other stakeholders.
- Excellent communication skills both written and verbal.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
- Changing and Improving
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Application Process
As part of the application process you will be asked to complete a CV and 250-word behaviour statements. Further details around what this will entail are listed on the application form.
Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.
Sift
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Delivering at Pace. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Sifting will take place w/c 19th June 2023.
Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviours, and strengths.
A presentation or additional exercise may also be assessed.
Interviews are scheduled to take place either w/c 26th June or w/c 3rd July 2023, but may be subject to change. Interview location to be confirmed.
Please note that Defra does not pay travel expenses for applicants from Other Government Departments (OGD) or external candidates.
Location
Please be aware that this role(s) will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offenses. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission
