Service Coordinator - Customer Service & Field Service Manchester, England
Job description
Award-winning family business Beanmachines is looking for a Service Co-Ordinator who loves working in a close-knit, friendly team to help manage their rapidly growing customer base nationally.
Responsible for answering inbound calls regarding servicing and booking in service work and managing engineers’ diaries for our fast-growing team. The successful candidate will be hands-on, organised, able to work on their own initiative as well as part of a team, must be thorough and possess good communication and customer service skills.
Core Duties
- Answer telephone calls and dealing with customer enquires using all communication methods
- Accurate recording keeping and logging of customer enquires
- Diary management
- Upselling servicing products when booking in engineer repair/service or call out
- Meeting deadlines and monthly targets
Essential role related knowledge, skills, qualifications and experience at selection
- Must enjoy a busy vibrant office environment
- 1-3 years of diary management and customer service experience required
- Upselling/cross selling experience advantageous
- Strong communication skills (verbal and written)
- Team player
- Enthusiastic
- Must have a good telephone manner
- No telesales - all inbound enquiries
- Strong interpersonal organisational and time management skills
- Customer focused
- Able to think on your feet and problem solve
- Able to work well under pressure and meet deadlines
- Self-motivated and able to work unsupervised
- Able to record accurate information
- Able to forward plan with a proactive and reactive approach
- Smart appearance
- Enjoy solving problems
- Fast typing speed an advantage
If you meet the above criteria and are looking for a challenging role in an exciting environment and industry, please apply, we'd love to hear from you.
Package & Benefits
- Competitive salary depending on experience
- Bonus scheme paid monthly, share in the service teams’ success
- Company pension
- Company mobile
- Free personal mobile phone insurance
- Odeon, Vue and Cineworld reduced ticket price
- Discount on supermarket, major chains and holidays
- Allowance for free coffee every month.
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Yearly bonus
Experience:
- Sales: 1 year (preferred)
Work Location: One location
Application deadline: 31/03/2023
