Service Coordinator Manchester, England
Job description
(3 days working from home and 2 days in City Centre Manchester Head Office)
We're looking for someone with excellent communication skills (both written and verbal), great teamworking skills and previous experience in an administration role. As part of our Scheduling Team, this role will share responsibility for coordinating the delivery of professional services, which includes Audit, Fire Risk Assessment and Training. The role will involve liaising with our Clients in a professional manner and according to our Customer Care Strategy, and working closely with our field-based teams to facilitate service delivery.
Key Responsibilities
- Responsible for forecasting, projections and scheduling services accordingly
- Effective use and management of internal CRM system
- Management of the Audit service schedule with internal communication to colleagues and external communication to clients
- Efficient and cost-effective scheduling of location visits for Audits, as well as booking Audits and all related calendar management
- Client correspondence related to Audits
- Submitting regular reports to Management and Reconciliation of Audit Rounds
- Responsible for the production KPI performance figures
Requirements
- Excellent communication skills, written and verbal
- Previous experience with administration
- Experience using IT systems including Microsoft Office
- Ability to perform well in a team and be flexible with the nature of the work
- The ability to work autonomously
- Experience working in a fast-paced office environment
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team to develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Equality, Diversity and Inclusion
At Shield Safety we are proud to have a diverse workforce, and we are committed to ensuring equality and inclusion at all levels within the business. It is imperative that we have a mix of talents, skills and experience within our teams and actively encourage diversity in order to meet these requirements. We value the diversified opinions when we make key decisions, generate new ideas or come up with solutions to challenges. We know that this is the best way to support our clients, and we feel that our workplace should mirror the demographic make-up of the population and of our client base.
As Shield Safety continues to grow and expand, we welcome applications from everyone interested in joining our team, including applicants within underrepresented groups. Our recruitment process is being continually refined and evolved to ensure that all applicants are screened fairly and without discrimination.
Job Types: Full-time, Permanent
Pay: Up to £24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Manchester, M1 1FT
