service coordinator Skipton, England
Job description
PURPOSE OF THE ROLE
To co-ordinate and administer the activities of the external Service Engineers
To promote, advise on and sell Guyson preventative maintenance agreements, spare parts, consumables, and new equipment to Guyson customers around the world. To administrate and manage those sales from initial contact to delivery and beyond.
MAIN RESPONSIBILITIES
To co-ordinate the activities of the external Service Engineers
Be the first point of contact for Guyson customers.
Manage customer relationships through the use of the Guyson CRM and ERP systems.
Discuss, provide advice, and up-sell to customers on the features/uses/maintenance/operation of Guyson preventative maintenance agreements, spares parts, consumables, and equipment.
Generate and follow up leads, issue quotations and liaise with new and existing Guyson customers.
Manage customer orders through receipt, acknowledgement, processing, invoicing and follow up.
Maintain required company records and data in conjunction with our accounts for auditing as well as our obligations under ISO.
TASKS
Maintain a weekly plan for each Service Engineer.
Maintain customer records of the Service Engineers activity using CRM & ERP systems.
Action activities required following a service visit.
Obtain purchase order cover for service work
Invoice parts and labour following service visits
Sell and administer preventative maintenance agreements and renewals
KNOWLEDGE AND SKILLS REQUIRED
A forward-thinking approach, with the ability to assist with, improve and adapt to changes in work practices.
A customer centric approach, and outgoing demeanour.
A proven ability to develop business relationships and improve customer relations.
An ability to cope well under pressure and deal with difficult situations/unhappy customers.
An excellent approach to team working, a strong desire to share knowledge and build shared skills within the team and around the business.
Good verbal and written communication skills.
Good organisational skills with attention to detail
Good commercial judgement.
Good working knowledge of computers systems including Microsoft office.
Job Type: Full-time
Salary: £10.00-£15.00 per hour
Benefits:
- On-site parking
- Store discount
Schedule:
- Day shift
Work Location: In person
Application deadline: 15/07/2023
Reference ID: S050A
