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Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth at the expertise at Green and Spiegel, there is no case too complicated or too large for the firm to handle. The firm reflects the diversity of the clients they serve and can provide services in approximately 30 languages. Knowing that you are having a significant role in helping people at a critical point in their lives, makes working at Green and Spiegel a very exciting and rewarding place to work. Come join the team!

We are seeking an Client Intake Coordinator to play a key role in liaising with new clients as the first point of contact. The ideal candidate is someone who thrives on having challenging and rewarding work in a fast-paced environment, has a strong attention to detail, excellent interpersonal skills, and is seeking an opportunity to begin a career with excellent opportunity for growth and advancement.

The Client Intake Coordinator will be reporting to a Partner as well as other Associate Lawyers at the firm.

Responsibilities:

Client Communication

• Acting as the first point of contact for new clients, coordinating the various steps of the intake process
• Corresponding with new clients via e-mail and over the phone to gather required documents and information, and filing in accordance with established filing procedures
• Scheduling initial intake meetings with lawyers to assess client needs
• Following up with clients to collect necessary paperwork, documentation and information as required
• Responding to client inquiries and requests over the phone and via e-mail
• Providing an overall exceptional customer service experience, focusing on meeting and exceeding client expectations

Administration

• Setting up and maintaining new client files in the firm’s database system
• Preparing client information for preliminary assessment by lawyers
• Drafting retainer agreements
• Managing multiple calendars through Outlook
• Managing incoming correspondence from various provincial and federal government bodies
• Providing full scope of administrative support to lawyers and Immigration Case Analysts as needed

What the Firm Has to Offer You:

Green and Spiegel embodies the “work hard, play hard” mentality. It’s no secret that people in high spirits tend to produce great work. We understand the challenges that come with a fast-paced work environment - we highly value work/life balance at Green and Spiegel and encourage our employees to do the same. Our firm offers many perks including:

• Hybrid work model
• Collaborative and collegial culture
• competitive salary, comprehensive benefits package, and RRSP matching program
• Wellness and social perks including peer-to-peer and firm-wide recognition programs, monthly birthday celebrations, wellness sessions, staff appreciation week, etc.
• Diverse work with lots of autonomy
• Mentorship and room for advancement and learning
• Exposure to Canada’s largest and oldest immigration law firm!

Skills and Qualifications:

• Excellent interpersonal and communication skills
• Strong attention to detail and organizational abilities
• Strong writing skills
• Ability to work in a fast-paced environment and manage multiple matters simultaneously
• Possesses an interest in joining a company that offers room for advancement and learning
• Experience in an administrative role an asset

To apply, please submit your cover letter and resume to this posting. Please do not contact the firm directly. No agencies please.

Green and Spiegel LLP is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment process (if applicable) as required under Green and Spiegel LLP's accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.