service coordinator Preston, North West England, England
Job description
SERVICE COORDINATORS
3 ROLES
37 hours per week over 5 days, based in Preston
£23,722.45 per annum
In some businesses, these roles are known as a planner or scheduler
What will you be doing in this role?
You'll be working as part of our Asset Management team, who look after the repairs, maintenance and development of our properties. The role is office-based and involves taking calls from customers and colleagues and arranging appointments for repairs and servicing.
What we are looking for in you
You'll be the first point of contact for our customers reporting repairs, so you'll have outstanding customer service skills and be able to work on initiative to assess information and book in jobs for our Gateway Property Care colleagues.
You'll be a confident and accurate IT user, familiar with Microsoft systems. We use several bespoke software packages, on which full training will be given. If you can speak additional languages, that's a bonus. You don't have to have previous experience for this role, but you must be positive and willing to learn.
The main things:
- Great customer service skills
- High levels of IT literacy
- Ability to work on initiative
- High levels of personal resilience and ability to work under pressure
The perks:
We aim to make our employee experience second to none and our benefits package reflects how we much we value our colleagues. We offer a variety of wellbeing benefits and development opportunities, in addition to generous holiday entitlement (minimum of 30 days), a company paid health cash plan, up to 8% employer pension contributions, Christmas shutdown and your birthday off. Have a look at the attached leaflets for more info!
An important bit!
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy. For more information about our approach to diversity in recruitment click here: https://www.communitygateway.co.uk/inclusive-recruitment
Dates for your diary:
The closing date for this role is 30th July 2023 at midnight. We will be shortlisting and interviewing on an ongoing basis, and we reserve the right to close this vacancy early. You are encouraged to apply as soon as possible.
We know interviews aren't everyone's cup of tea (or coffee) so these will be as informal as possible and focus on your experience and knowledge.
