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Job description

MAIN OBJECTIVES/KEY FUNCTIONS

It is the duty of the Patient Coordinator to assist in the smooth running of the Practice. To project a positive and friendly image to our patients, colleagues and other professionals who may contact us either in person or via the telephone. Carry out all reception duties in a courteous and efficient professional manner.

DUTIES AND RESPONSIBILITIES

• Deal with and answer the telephone and personal enquiries promptly in a professional friendly manner.
• Receive and take messages as appropriate, ensuring that details taken are recorded / disseminated accurately.
• Explain registration arrangements to new patients and those seeking temporary cover and ensure that all the relevant forms are completed.
• General reception duties, which include booking appointments according to practice protocol, opening post, issuing prescriptions and dealing with visitors to the practice.
• To be available to cover annual leave and sickness of team members on a fair share basis.
• Be flexible to cover the redistribution of duties and responsibilities from time to time.
• Perform any other reasonable duties which may be necessary for the efficient running of the practice and according to the duties expected of a patient coordinator.
• Be prepared to accept and implement changes and improvements in line with practice growth.
• Observe confidentiality in all aspects of the job.
• Comply with reasonable requests to carry out extra duties in unforeseen circumstances.
• At all times to be aware of Health and Safety protocols.
• Monitor and maintain a healthy safe and secure working environment for yourself and others in the practice.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 19-20 per week

Salary: From £10.42 per hour

Benefits:

• Company pension
• Cycle to work scheme

Schedule:

• Monday to Friday

COVID-19 considerations:
Hand sanitizer is available to all.

Application question(s):

• Working in a GP surgery is a fast busy paced environment with a high volume of incoming calls. Do you have experience of in working in a call centre?

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Application deadline: 11/08/2023
Reference ID: 210723