service clerk Exeter, England
Job description
Salary:£21575-£22396 / Grade D
Service Unit: Communications, Culture & Leisure
Closing Date:25/06/2023
Post Number: 2525
Contract type: Permanent
Hours: Full Time, including some weekends/late nights
Location: RAMM
About you
You will be articulate and friendly and enjoy working in a busy, visitor-facing environment. Energy and reliability are key qualities to bring to the role as you support the set-up of our busy programme of events, activities and corporate hire while also playing a key role on keeping the building and collections safe, secure and welcoming for all our visitors.
About the role
Reporting to the Visitor Services Supervisor, Museum VS Assistants are responsible delivering a visitor welcome that exceeds expectations, while also fulfilling many back-of-house and visitor facing support tasks.
The role is one of a team sharing a 9-week rota pattern of working that covers our 7-day operations. Evening and week-end working form a key part of the role.
All Museum Assistants act as keyholders for RAMM and receive training to undertake out of hours security call-out response (1 week in 9), for which a vehicle is provided.
The role requires you to have a full clean driving licence and to live within a 20 minute drive of the Museum. Only applicants who can meet this requirement will be considered for the role.
About the team
The Royal Albert Memorial Museum (RAMM) is an award-winning regional museum funded by Exeter City Council and by the Arts Council through the National Partner Organisation scheme.
Re-launched in 2011 following a major Heritage Lottery Funded redevelopment, winner of the Arts Fund Museum of the Year Award in 2012 and with a vibrant exhibition, events and corporate hire programme, as well as visitor figures in the region of a quarter of a million per year, RAMM is a friendly and welcoming service that sits at the heart of Exeter’s cultural and economic life.
With consistently ‘Excellent’ reviews on Trip Advisor and a host of tourism awards since opening, RAMM has built an outstanding reputation for high quality exhibitions and a great visitor experience. The Visitor Services Team plays a key role in delivering these standards.
A visit to RAMM should consistently surprise and delight our Visitors and we aim for every interaction with the Visitor Services Team to exceed their expectations!
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Charlie Dowzell, Visitor Services Supervisor on 01392 265359 or via email at [email protected]
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
If you would like further information on this please contact our HR Team at [email protected]
Job Types: Full-time, Permanent
Salary: £21,575.00-£22,396.00 per year
Benefits:
- Company pension
- Sick pay
Schedule:
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 25/06/2023
Reference ID: 2525
About Exeter City Council
CEO: Karime Hassan
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: www.exeter.gov.uk
