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Job description

We have an exciting new position within our ever-expanding Skoda team. While automotive experience would be an advantage, it is not essential & we would happily consider a transferable skill set.

We have a strong history of employing people new to the industry, but with the right attitude to learn. That said, we would clearly not hold experience against any potential candidate.

Within the team here at Wings Skoda Peterborough we seek to employ a great attitude rather than a specific skill set. We believe skills can be taught but have a great attitude & strong work ethic cannot.

About this role

This is an exciting new role which we are looking to develop to support our busy front of house Service team. You will be the first contact with the customer to make a workshop booking for their vehicle. Strong communication and administration skills will ensure that you work efficiently to provide an easy customer interaction. Using live data provided directly from the customers vehicle, we will make proactive outbound customer contact to schedule in work before the due date. This will enable us to work around our customers availability rather than the other way around. This proactive approach will provide a first-class service with the ability to really wow the customer.

With this being a new split role, we are looking for a new team member on a part time basis. Our first choice would be to work Monday to Friday, 4 hours per day from 1.30pm through to 5.30pm. Although this would be our first choice, we would also consider shift on a part time basis from 11am through to 3pm.

What we offer

· A highly competitive remuneration package including uncapped commission

· Industry leading training both on site & at the Volkswagen Group National Learning Centre in Milton Keynes

· Exposure to the newest automotive industry technologies & trends

· Support & guidance of a family owned & run business with a history of investing in its people. Where you will feel part of a family and not just a number.

· A high-performance culture with a huge emphasis on teamwork

· Opportunity to join a team where you will be treated like an adult & not micro-managed

· Benefit of working for a long-established award-winning company of over 25 years that is able to focus on the long-term goal rather than purely short term result

· Chance to represent the most consistent growing brand in the UK over the past decade

What we expect

· Commitment to delivering the best customer experience

· A strong work ethic with a commitment to learning

· Flexible approach to the role

· Willingness to take responsibility for oneself & work to personal targets across a range of KPIs

· Strong computer and communication skills

· Ability to receive constructive feedback to improve performance

· A desire to work towards the team goal above all else

· Ability to talk to customers of all ages & from all demographics

· Honesty

· Respect

If you believe you may be the right person for this role or have any questions, we would love to hear from you.

Job Type: Part-time
Part-time hours: 20 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: One location