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Service Assistant - Gatwick London, England

Tesla

Full Time London, England 23835 - 29424 GBP ANNUAL Today

Job description

What to Expect

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You’ll Do

Providing effective and courteous service to all visitors, existing customers, and employees.
Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
Creation of purchase orders to ensure timely progression of 3rd party repairs.
Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
Provide workshop support on loan vehicle administration relating to customer appointments
Working collaboratively with Front of House, manage the parking arrangements on site.
Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
Audits of Loan Vehicles.
Account Receivables for site specific vehicles and chasing any outstanding balances
Supporting customers with queries, bookings and education on vehicle use when required
Provide an all-round excellent experience to our customers on a day-to-day basis

What You’ll Bring

Excellent written and oral communications skills in English
Exceptional Customer Service and soft skills
Ability to effectively prioritise and multi-task
Creative mindset that thinks outside the box and can invent new solutions to problems
Flexible schedule and shift working
Attention to detail and accuracy
Ability to work well under pressure and with a diverse range of personalities
Establish and maintain positive, cooperative, and working relationships
Excellent skills with Microsoft Office packages
Full valid UK driver’s license for 2 or more years

Apply today.

All applications must be submitted electronically, and contain an English CV.

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