Service Analyst Northampton, England
Job description
Service Analyst
Northampton
As a Barclays Service Analyst, you will be responsible for providing a first-class Customer Service for Business Clients, Employees, Managers and HR Colleagues. You will be managing a small team of Service Delivery Analysts and will deliver regular reporting in line with governance, legal and policy expectations. You will be also responsible for adding business value by unlocking actionable insights from our Barclays People data using techniques and tools, such as, business intelligence platforms, machine learning and behavioral science.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
- You will be responsible for providing a first-class Customer Service
- Managing a small team of Service Delivery Analysts within Service Delivery in the delivery of regular reporting and ad-hoc queries with a focus on continuous improvement
- Following end-to-end data and reporting processes (data collation, consolidation, processing, production, analysis, presentation)
- Delivering numerous reporting responsibilities and down streaming processes such as headcount reporting, functional reporting or data integrity, data collation & production
- Being responsible for resolving customer queries by analyzing the root cause and owning through to resolution
- Confirming correct levels of authorization are in place before undertaking work
- Supporting the self-service model by coaching collages on how to access their data, including access & profile amendments
- You will be responsible for managing the provision of a wide range of ad hoc MI reports and datasets to numerous customer groups to enable them to achieve their objectives
What we’re looking for:
- Excellent Customer Service skills and experience, ability to deal with a varied customer base, including business customers & senior stakeholders
- High degree of proficiency in Excel and other Office 365 applications in a reporting capacity
- Experienced in the application of analytical and quantitative skills – preferably in Financial Services Industry
- Analytical thinking and understanding of data and basic business analysis to be able to collate, capture and present data as information
- Experience of using SAP, Ad hoc query, Workday reporting, QlikSense
- Business Objects Web Intelligence designer experience and/ or equivalent relationship database experience in a reporting capacity
- Understanding of HR processes and data
- Experience in using HR applications and systems
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
#LI-Hybrid
#LI-LW2020
