Service Advisor | Ford |Plymouth Ford, Kent, South East England, England
Job description
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Vospers Service Advisor is to provide a professional and courteous reception and service to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times
Key Responsibilities & Accountability
- Ensure the smooth running of the Service Department and promote profitability.
- Dealing with customers and ensuring customer satisfaction.
- Administration Duties.
- Maximize utilization of the department.
- Ensure the Smooth Running of Service Department and Promote Profitability
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
LocationMarsh Mills, Ford Department
Salary
Dependent on Experience and Qualifications, to be discussed at interview
HoursTo be discussed at interview, may include Saturdays on a rota basis
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: REQ001925
