Service Advisor Birmingham, England
Job description
Here at Bristol Street Motors Ford Birmingham we have a fantastic opportunity for a Service Advisor to come and join our well established business.
If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a fantastic basic salary of £26,500 with an OTE of £29,000 per annum plus company benefits.
About the Role
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
About You
For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered.
Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
In addition, you will have time management skills and have a proactive approach to customer service.
What you can expect
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Job Reference: FORD02273
