service advisor Skipton, England
Skipton Building Society
Full Time
Skipton, England
21500 - 12.04 GBP ANNUAL Today
Job description
Hours:
35 hours per week supporting department operating hours with occasional Saturday morning shifts on a rota basis. Hybrid working arrangements can be considered after an initial training period.Salary: £21,500 per annum, plus benefits as per below
Closing Date:
Tue, 1 Aug 2023Come and join the Digital Team within our award winning contact centre – Skipton Direct!
The role of our Digital Customer Service Advisers is to be the first port of call for customers who interact with us through our digital channels such as Webchat, via the website or on social media.
Meet The Team
The team consists of 2 Service Team Leaders to support you in role and with your professional development, and 23 Digital Customer Service Advisers. Out of these 10 have progressed their knowledge and now are multi-skilled.
We work closely with most areas of the Society, both savings and mortgage related so there’s plenty of opportunities to network and gain experience in both aspects of the organisation.
We play a key role in assisting brokers with new business criteria and existing pipeline cases, as well as supporting existing mortgage and savings customers.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
You’ll be handling interactions from brokers and customers relating to the products and services we offer and our processes and procedures. You’ll deliver high quality customer service whilst ensuring queries relating to both savings and mortgages are responded to effectively and efficiently.
Supporting the direct lending journey through affordability and decision in principle stages- Identifying opportunities to refer customers to the relevant teams to fit their mortgage, savings, and investment needs
- Providing support with the Skipton App and online portal
- Resolving complaints – reaching a fair outcome for the customer
You will be part of a team responsible for making our customer service team fit for the future; you’ll be working with new technologies and providing feedback to improve efficiency and support change within the department.
What Do We Need From You?
We are looking for individuals who are highly organised and are able to adapt their workload to ensure all work is achieved in our SLA’s. The successful individual will be able to work well as part of a team and also as an individual using their own initiative.
You will be curious, have a willingness to learn and the ability to interact with customers. Someone who’s inquisitive, positive, resilient and enthusiastic with brilliant customer service skills and someone who can work under pressure and handle multiple screens at any one point.
You will need to be one of those people who thrive in a fast-paced environment, and most importantly you live the values of the Society.
