service advisor Belfast, Northern Ireland
Job description
Service Advisor
Nissan Belfast
Monday to Thursday 08:00-17:30, Friday 08:00-17:00 and Saturday (on rota) 09:00-13:00
£26,000, expectations around £32000 with bonus, but could be more, performance depending
Charles Hurst Nissan Belfast is growing! Our goal is to be in the Top10 for customer satisfaction in the UK which is why we are looking to increase our Front of house Service Advisor headcount from 3 to 4 to make our customer visits memorable. Nissan is at the cusp of new product launches in the next 6-12 months. We’ve been at the forefront of Fully EV since the beginning and we have exciting products coming down the line.. Nissan Ariya is 6 months old and selling well so you will working with some amazing cars alongside our aftersales team to provide Charles Hurst first class customer service.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to Miles Cowie, Aftersales Manager at the dealership who will help impact your knowledge and experience along with the team of Service Advisors, allowing you to develop your skills and establish a strong career within the industry. Miles’ Assistant Service Manager joined the business 5 years ago as an apprentice!! This is an opportunity not to be missed!
As a Service Advisor at Nissan, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst!
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will
- benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Whether you come from the banking or retail sector, we look for the right qualities in someone, someone that cares about people! Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email
Company Info
Lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Competitive salaries with clear pay scales in place as you develop
- Enhanced holidays that increase with service
- Eligibility to join one of our colleague car plans
- Critical illness cover after 2 years and Life Assurance
- Enhanced paid maternity, paternity and adoption leave
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to services to support well being
- Employee purchase scheme which includes discounted shopping vouchers
- Employer funded Private Medical Insurance
- Employer Pension Scheme
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Excellence Awards. So? What are you waiting for?
Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
