service advisor Bristol, England
Job description
CARBASE- SERVICE ADVISORS WANTED:
Salary: £22,000 to £26,000 (Depending on Experience)
Contract: Full-time, Permanent:
Hours: 45 hours a week average- Monday to Friday 08:00am to 17:30pm, and alternate Saturdays 08:00am-13.00pm (as per rota).
Carbase is a family-owned business that over the last 20 years has grown into the largest, independent pre-owned dealership in the South West.
We’re looking motivated, welcoming, and positive personality to join our busy Bristol Workshop, to help us achieve our service goals and give the customer experience that we’re known for.
Working with our technician team to book in our customers for repairs and services, you'll keep the workshop workflow and help us hit and exceed our targets!
What you’ll be doing:
- Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
- Liaising with our technicians you’ll schedule appointments and book in repairs and services.
- Keeping our customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
- Processing customer payments, providing cost estimations
- While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
- Maintaining and developing relationships with customers, ensuring repeat business and customer retention
- While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we’re the service to choose again.
What you’ll need:
- Good standard of English and Maths: GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent.
- Full UK Driving licence
- Excellent interpersonal skills both verbal and written, with a passion to deliver exceptional customer service
- While able to work on own initiative and to prioritise workloads
- Good IT skills including MS Excel, Word, Outlook
- Able to quickly establish and build rapport with our customers
- Previous experience in a customer service role, ideally working to targets
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Benefits of working with us:
- Great annual leave: 31 days including bank holidays increasing to 35 over 5 years
- 'Refer a Friend/Family' scheme with a £500 reward
- Development & progression opportunities
- Contribution based pension scheme
- Health & Wellbeing support through 'Ben'
- Discounts on in-house car purchases & servicing
- Eyecare voucher scheme
- Cycle to work Scheme
- High Street and holiday voucher club
If being a Service Advisor sounds like the job for you, please apply today!
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Company events
Work Location: In person
Reference ID: BRASA0823
