Service Advisor

Service Advisor Irvine, Scotland

BMW Group Retail
Full Time Irvine, Scotland 37000 GBP ANNUAL Today
Job description

Arnold Clark Irvine is looking for a Service Advisor.

Your role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop and bodyshop to progress work through the system.
  • Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
  • Maintaining knowledge of aftersales products and services, upselling where appropriate.
  • Making sure the customer database is updated and accurate at all times.

Your profile

Essential skills:

  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multi-task and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
  • A full UK driving licence.

Nice to have (but not essential):

  • Experience of upselling products or services is desirable.

Rewards

  • Starting from 33 days annual leave
  • Flexible hours
  • Toolbox cover
  • Training provided to become an EV Accredited Technician
  • Generous employee discounts
  • Opportunities to review salary twice per year
  • Private health care and sick pay cover
  • Maternity and paternity packages

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive


Retailer

Arnold Clark Irvine

Location

Irvine

Salary

£25,740 with up to £37,000 OTE plus benefits

Starts

18 Apr 2023

Closes

26 May 2023

Brand

BMW

Contract Type

Permanent

Hours

Full-time

Business Area

Sales / Customer Service

Service Advisor
BMW Group Retail

www.bmwgroup.com
Munich, Germany
Oliver Zipse
$10+ billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
1916
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