service administrator Colwick, England
Job description
What is the role?
This is a fantastic opportunity to join our team as a Client Services Administrator, working as an integral part of our Operations team.
The purpose of this role is to be responsible for supporting our clients and delegates to ensure on time and quality delivery of projects, this includes, general administration duties, involvement in relevant client projects and occasional venue support.
So if you are interested in Administration & have a passion for looking after clients and being part of a great team, then this is the role for you.
About us
PDW Group is a training & development company based in Nottingham. We offer behavioural style training and assessments to a wide range of clients across a number of sectors and have exciting plans in place for our ongoing growth. Our team has a real passion for improving the client experience, which underpins the world-class client relationships that we pride ourselves on.
Located in the East Midlands, the role will be based at our Development Centre in Colwick, Nottingham with the flexibility to work from home.
Working as part of the operations team, the principle accountabilities and responsibilities of the role are…
- Administering the planning & booking of all training & consultancy activities via Client Relationship Management system
- Project Management and coordination of client facing projects such as workshops, online training and assessment centres ensuring high levels of service & quality standards
- Liaising with our associate team via phone and email to book them for client projects
- Communicating effectively and proactively with PDW team members of all levels to ensure people are informed and projects run on time and to a high standard
- Acting as a key point of contact for incoming telephone calls and general enquiries
- Coordination of delegate & associate accommodation and client workshop logistics, both in and outside of the venue
- Production and organisation of client workshop/system preparation and follow up training material
- Client workshop management – including sending out joining instructions using our systems to manage this
- Utilisation and maintenance of our internal systems & documentation
- Part of a multidisciplinary team with the expectation of covering Feedback Services platform, Client Support Desk, Venue Coordination & other duties as and when required
Our Values and Culture
We live our values; if your values are our values, you’ll be challenged and encouraged to live by them. The values that the successful applicant will need to be able to demonstrate are…
- Be Brave – Challenge ourselves and our clients. Be different & visionary
- Be Generous – Give of ourselves & go beyond
- Be Great – Good is the enemy of great. We set the bar high to create advocates
- Be Human – Put people first. Seek to understand with humility & emotion
- Be There - Be in the moment in everything we do, or don’t do it at all
We have high people engagement here at PDW Group, and for good reasons which include…
- Remuneration – Salary is between £21,000 - £22,000 p/a, a contributory pension and 23 days holiday plus bank holidays and a day off for your birthday
- We Live our Values – If your values are our values, you’ll be challenged and encouraged to live by them, everyone around you will do all they can to live them too
- Freedom & Empowerment – You’ll be empowered and encouraged to make appropriate decisions and spend some of your time pursuing your own projects
- Learning – You’ll be supported to improve what you do and learn new things, you will also have dedicated time for your personal and professional development and access to tools and resources that will help you grow
- Consultation – You’ll be asked regularly for your ideas and opinions
- A little extra – Team nights out, free parking, decent coffee and space for quiet time when you need it, including personalised benefits where we can do it
- Great Working Environment – Modern offices, high quality facilities and equipment, so you can have what you need to do your jobThis is a fantastic opportunity to join our team as a Client Services Administrator, working as an integral part of our Operations team.
The purpose of this role is to be responsible for supporting our clients and delegates to ensure on time and quality delivery of projects, this includes, general administration duties, involvement in relevant client projects and occasional venue support.
So if you are interested in Administration & have a passion for looking after clients and being part of a great team, then this is the role for you.
Working as part of the operations team, the principle accountabilities and responsibilities of the role are…
- Administering the planning & booking of all training & consultancy activities via Client Relationship Management system
- Project Management and coordination of client facing projects such as workshops, online training and assessment centres ensuring high levels of service & quality standards
- Liaising with our associate team via phone and email to book them for client projects
- Communicating effectively and proactively with PDW team members of all levels to ensure people are informed and projects run on time and to a high standard
- Acting as a key point of contact for incoming telephone calls and general enquiries
- Coordination of delegate & associate accommodation and client workshop logistics, both in and outside of the venue
- Production and organisation of client workshop/system preparation and follow up training material
- Client workshop management – including sending out joining instructions using our systems to manage this
- Utilisation and maintenance of our internal systems & documentation
- Part of a multidisciplinary team with the expectation of covering Feedback Services platform, Client Support Desk, Venue Coordination & other duties as and when required
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Colwick: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Colwick
