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Job description

This is a key and highly valued role in the Volunteering and Community Services (V&CS) team. The post holder will be required to provide administrative support to the Volunteering and Community Services department.

The post holder will have responsibility for updating and maintaining databases, supporting the Senior Administrator for Volunteering & Community Services (V&CS) and wider V&CS team. They will be required to maintain good public relations with all Responders and Volunteers and maintain equipment stock levels by placing orders in a timely fashion and recording stock levels accurately.

This role is responsible for completing and co-ordinating a variety of tasks and requires excellent organisational skills with the ability to multi-task.

• Be the first point of contact for all enquiries to the Volunteering & Community Services department.
• Maintain good public relations with all Responders and Volunteers, internal and external agencies. Dealing with telephone calls to the department in a courteous and positive telephone manner. Take confidential/non-confidential messages accurately and forward these quickly and efficiently.
• Maintain and keep up-to-date the computerised Volunteer & Community Services and Defibrillator databases and the electronic based Personal Files and Training Files.
• Ensure that all the governance requirements have been met prior to Responders commencing their role.
• Maintain a database of all Responders who cease to respond for the Trust.
• Liaise with the Responder Officers across the Trust issuing and auditing protocols and procedures in order to ensure they all work in a standardised manner.
• Undertake clerical duties that involve; Photocopying, Data entry, filing, laminating, printing and shredding of confidential information.
• Ordering and maintaining stock levels, for the department, ensuring the department operates efficiently. Post holder will use Oracle for ordering and receipting.
• When estate and/or vehicle faults are raised or identified ensure that these are passed to the correct departments to be acted on promptly.
• Assist with any ad-hoc project work that arises to support the Senior Community Responder Administrator and Head of Volunteering & Community Services

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

For further information about this role please see attached the job description and person specification attached.

Please note, this is a fixed-term contract until 31st March 2024.

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

About NHS

CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946