Service Administrator York, England
Job description
Service Administrator
Job summary:
As a Service Administrator, you will provide an efficient and effective administration service to the Service team at our Volkswagen York dealership. You will provide key back-office support to the Service team, helping to ensure that every customer experiences the very best service from the moment they enter the showroom to the point they pick up their new car!
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Key Responsibilities will include:
Carrying out the daily approval of all service bookings.- Arranging technical calls for diagnostic bookings and starting the process of Brand & JCT600 Diagnostic documents
- Reviewing parts availability for all bookings within the parts department.
- Ensuring the 100% accuracy of all administration activities and complete and accurate data collection.
- Accurately record customer and vehicle information ensuring the data is up to date in order that customers can be prospected to secure repeat and incremental business.
- Communicating effectively and professionally by telephone or email where required.
- Ensuring relevant information is passed between the Service and Sales departments to optimise customer experience and maximise business opportunities.
Qualifications:
Previous experience of working in an administration position, ideally within a Service environment.
- A customer centric attitude, always striving to deliver service above customer expectations.
- Excellent attention to detail with a methodical, organised approach to your work.
- Strong verbal and written communication skills.
- It is essential that you have good numeracy and literacy skills.
- Drive, energy and the motivation to be successful.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
Highly competitive salary dependent upon experience.- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
Our Ambition:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
