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Job description

About the role

An opportunity has arisen for a Customer Services Administrator to join our team in Sleaford. As a Customer Services Administrator you will play a vital role as a frontline member of the Customer Service team, providing our clients with premium Customer Service. Core functions will include :

• Dealing with customer queries for a range of brands
• Liaising with the warehouse and shipping companies to manage shipments
• Troubleshooting basic technical issues
• Assist all customers in a professional and efficient manner
• Monitoring, updating and tracking queries using our database
• Basic reporting such as sales figures, returns data and stock levels
• Process and track customer orders, ensuring accuracy and timely delivery.
• Process and manage returns and refunds
• Collaborate with other teams such as the warehouse and logistics, to ensure seamless order fulfillment and resolution of any order-related issues.
• Address and resolve customer complaints or concerns, escalating issues to the relevant departments when necessary.
• Stay up-to-date with product knowledge, promotions, and policies to provide accurate and up-to-date information to customers.
• Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
• Ensure team targets and quality targets are achieved.
• Support the fulfilment production operatives with PR and adhoc orders
• Providing sales administration support to account managers
• Managing stock control including placing new orders with manufacturers
• Any other ad hoc duties

Key Skills:

We are looking for a candidate with:

• A confident telephone manner
• Strong communication skills with the ability to convey information clearly and effectively
• Excellent problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism
• Detail-oriented and organised, capable of managing multiple tasks simultaneously
• A positive and flexible attitude
• A keen willingness to learn and improve your skill base
• Proficient in Microsoft Word and Microsoft Excel
• Proven experience in a customer service role, preferably in an e-commerce environment

The role is part time, working approximately 20 hours per week. Hours can be flexible over Monday to Friday. Additional hours will be required at peak periods.

Salary: £11.00-£11.50 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer Services: 1 year (preferred)

Work Location: In person

Application deadline: 04/08/2023