service administrator Seaham, England
Job description
Are you an experienced Customer Service Administrator & would like to join an established Customer Service Team?
*** Call centre and customer facing experience is essential, but mainly a positive and can-do attitude is what you need to succeed! ***
We are looking for a Customer Service Administrator to join our team! We pride ourselves on developing our new and existing staff on their customer service skills, supporting their personal growth and building more engaged employees to get the best out of each individual.
We love to work with people who are driven to succeed, who immerse themselves in their role, and enjoy a challenge. Positivity, determination and enthusiasm are vital to doing well within Homefair Blinds and Shutters!
Homefair Blinds are looking for applicants who are:
Personal Qualities
- Flexible for both the company and customers
- Attention to detail and accuracy skills
- Great customer service skills
- An empathetic outlook
- Strong numeracy skills
- Excellent administrative skills and experience
- Strong team working ability
- Willing to embrace new challenges
- Flexibility and able to adapt quickly to changing priorities
- Be passionate about being the best you can be and want to achieve targets
- Ability to recognise own areas of development and activity work toward the development of these areas demonstrating learning agility
- Outstanding timekeeping skills
Purpose:
- Responding to customer needs and handling complaints through a variety of channels
- Updating system and analysing data information
- Ensuring the customers receive outstanding customer service
- Advising customers about additional products and services, which will be beneficial to their needs.
- Proactively reviewing customer orders / order history to identify and resolve future issues and concerns
Benefits:
- Great personal and family discounts on blinds
- On-site Canteen
- Free On-site Parking
- Company Pension
Job Types: Full-time, Permanent
Salary: £10.71 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Seaham: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Call Centre: 1 year (preferred)
Work Location: In person
Reference ID: CSAdmin23
