service administrator Stoke-on-Trent, England
Job description
Freshview Foods provides a high quality, personal service, delivering a range of fresh and ambient products to caterers and retailers. Our fleet of over 50 temperature-controlled vehicles deliver from our purpose-built warehouse, in Wolstanton, Newcastle under Lyme.
We are seeking a motivated and focused Customer Service Administrator to join our busy, friendly Customer Service team. You will be answering inbound calls, processing customer order onto our bespoke ordering system. We will have first rate customer service skills with excellent attention to detail.
Duties include:
· Dealing with and supporting inbound customer calls.
· Process customer orders onto our bespoke booking system.
· Confidently resolve or escalate any potential customer queries efficiently and effectively in a timely manner.
· Keeping up to date with product knowledge and seasonal availability.
· Keeping customers informed of daily special offers and products available.
· To communicate effectively with other departments including, warehouse, dispatch office, buying team, account managers.
Key Skills/Attributes
· Must be able adapt to new technologies and procedures quickly.
· Adapt well to a changing environment.
· Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, and Outlook) Enthusiastic self-starter, driven by the intent to succeed and achieve personal and company goals.
· Outgoing and positive personality.
· Self-motivated and self-disciplined to follow the daily structure.
· Set examples to team members in areas of personal character, commitment, organisation, professionalism and work ethic.
· First-rate communications skills; demonstrating confidence, adaptability, dependability and initiative.
· Ability to build rapport with customers to enable a high standard of Customer Service.
· Ability to thrive in a high pressurised environment
Employee Benefits:
- Free Health Insurance
- Extra Holidays with Long Service
- Free Life Insurance
- Free Fruit at Work
- Excellent Training and Development programme
- Employee Discount
Working Hours:
40 hours over 4 shifts per week including weekends and bank holidays
Hours of work between – 8am-7.30pm
Job Types: Full-time, Permanent
Salary: £11.22 per hour
Benefits:
- Additional leave
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Referral programme
Schedule:
- 10 hour shift
- Day shift
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: In person
