service administrator Cowbridge, Wales
Job description
We are looking for a Customer Service Administrator to help maintain our outstanding levels of service for both our trade and retail customers, and to manage a number of administrative tasks. If you are ready to hit the ground running and believe you can make a real difference to a fast-growing brand, this could be the role for you.
This role is central to our operations and involves answering emails and telephone calls, liaising with customers, answering questions and resolving queries. The Customer Service Administrator is basically the voice of Carrie Elspeth Jewellery. We are looking for someone who is genuinely excited to help people and is empathetic, passionately communicative and has an eye for details.
As we are a small company you would play a big part within it getting involved in many aspects of all areas of the business. If this varied role sounds like the role for you please read on.
Responsibilities:
- Manage incoming calls and written queries over a multitude of channels
- Liaison with sales agents
- Process orders, payments and other administrative tasks
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Process sales leads
We would love to hear from you if you are:
- Approachable with a friendly, positive, can-do attitude
- Someone who thrives in a team environment and possesses excellent communication skills
- Customer focussed with the ability to adapt/respond to different types of characters
- Organised with an ability to multi-task, prioritise, and manage time effectively
- Competent in MS system (Outlook, Excel, Word, etc)
Extra Benefits:
- Early Finish (Half day) Friday
- Additional Birthday leave
- Private Medical Insurance
- Generous Company Discount
- Company Pension
- Casual Dress
- No Weekends
- On site-Free parking
This is a Full-time permanent position. Hours of work are Monday to Thursday 8:30-17:00 and Fridays 8:30 – 13:00
Please note this position is 100% office based from our Llandow studio
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cowbridge: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: ICSA_Jul23
