Server Birmingham, England
Job description
Title: Server
Reports to: Supervisor/Duty Manager
Category: Hourly
Range: Dependant on age and skill set
Benefits:
Truncated Tips and Service charge
Discount in all other Etci Mehmet sites
Free food whilst on shift
Staff Wellbeing campaigns
ABOUT US:
At Etci Mehmet we pride ourselves on being one of the finest Turkish Steakhouses, having its branches in Manchester, Liverpool and Birmingham we are an expanding chain where fantastic guest service and the highest food standards are at the heart of everything we do. We develop our teams to become our future leaders, and always look for innovative ways to be at the forefront of the market.
Summary of position
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This role is predominantly focused on utilising the tools and support supplied to deliver an “above and beyond” experience at Etci Mehmet. The Server is directly responsible for providing friendly, responsive service to create an exceptional dining experience for all our guests. Each server's primary objective is to WOW our guest and exceed their expectations so they will want to return again and again.
Duties and responsibilities
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- Welcome and greet guests.
- Make all our guests feel comfortable and let them know you're there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Know all ingredients, cooking preparations and portion sizes for all items on current menus.
- Know the drinks list and be able to describe a majority of the drinks with detail & knowledge.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar with 100% accuracy.
- Deliver food and beverages from kitchen and bar to guests in a timely manner. Perform side work at the start and end of each shift as required by service station assignment. Maintain clean service areas.
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Prepare the final bill, present a check to the guest, accept payment, process credit card charges or make change with 100% accuracy (if applicable). Be ready and willing to assist fellow servers as situations arise. Be ready and willing to assist the helpers with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Complete any other tasks or directives issued by your Manager or Superiors in a polite, timely and accurate manner.
Qualifications, Skills and Requirements
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- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
- Must be able to communicate clearly with managers, kitchen and front of house staff
- Be able to reach bend and stoop and frequently pick up weights of 50 pounds or more
Etci Mehmet UK is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.
Etci Mehmet UK positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.
If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Job Types: Full-time, Part-time
Salary: £7.00-£12.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- BIRMINGHAM: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you related to anyone currently working at Etci Mehmet
- Please complete the following test and post your result below
https://www.16personalities.com/free-personality-test
Experience:
- Server: 1 year (preferred)
Language:
- and write English fluently? (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
