Server Assistant Ellon, Scotland
Job description
About Us
We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.
UNICORN FUND | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.
BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally- recognized Cicerone qualifications, so you can love it almost as much as we do. We’ll also pay you more per hour for each level you pass. You also get to try loads of beer…tough job right.
Retirement (401k): BrewDog wants to make sure you, your family, and pups are covered long-term. Safe Harbor Matching Contributions: BrewDog matches 100% of your elected deferral, up to 6% of your compensation.
STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)
PAID BREAKS | We know how much effort our teams put into work, so we pay your breaks to ensure you fully rest up and be at your best for the whole day.
4-WEEK SABBATICAL| After every 5 years here full time employees will receive an additional 4 weeks off to spend it doing whatever you want.
AND A LOT MORE | Okay, deep breath… full time employees will receive enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, holiday days per year, pawternity leave, DE+I and crew forum groups and a “shifty” crew beer at the end of every shift.
We’re also the world’s first carbon negative beer business. We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.
About The Role
About The Role:
This is more than a Restaurant; this is where amazing craft beer and fantastic food collides. Our philosophy of Quality doesn’t stop at beer. Every aspect of our restaurant needs to be world class. Our food is no exception. To successfully deliver our mission to make other people as passionate about great craft beer as we are, we need to tantalize the taste buds in every sense.
Key Skills
Server Assistant Responsibilities include and may be additional to the following:
- Constant communication with Servers in regard to guests needs and issues
- Making sure table caddies are fully stocked with silverware, napkins, salt and pepper shakers.
- Clearing dirty plates, utensils, and glassware from tables as required.
- Carrying dirty tableware to the kitchen area.
- Preparing tables for arriving patrons by wiping up spills on tables and floors, clearing away crumbs on tables and chairs.
- Accommodating arriving guests to see if they would care for water or ask if they want to purchase bottled water
- Delivering food to tables when Servers and Food Runners are busy.
- Responding to patrons' requests and informing management of any complaints.
- Arranging tables and chairs to accommodate larger groups of patrons.
- Ensuring that the server station is adequately stocked with necessary restaurant supplies
- Informing Manager on Duty if any issues become aware in regard to customer issues.
About You
- Great customer service, someone who is personable and open to learning new customer service skills.
- Service experience in a busy restaurant/bar operation.
- Knowledge of and passion for craft beer and the brewing industry. Willingness to learn essential.
- Cicerone Certification or willing to achieve certification would be beneficial.
- Clear communication skills.
- Flexibility with scheduling, available to work weekends.
- Team oriented.
- Self-motivated and fast moving.
