Senior Technical Support Engineer - Mobiles Nottingham, England
Job description
Previous applicants need not apply.
An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Department as a Senior Technical Support Engineer - Mobiles. This will involve providing 1st line and 2nd line technical support across the Trust.
It is essential that you are customer focused with a user-first approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant, effective and efficient manner.
As part of Digital Services, the Customer & Technical Support Team is responsible for providing technical support for Trust users and devices, ensuring the effectiveness of equipment and software in supporting key applications such as email and clinical information systems. This role utilises excellent technical knowledge and experience to provide flexible support to many tasks within the Customer and Technical Support Team.
To carry out incident and problem diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management.
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career.
Join our team of nearly 9000 who are making a difference every day. We are all about our people – our staff, volunteers, carers, service users and patients. We are NottsHC.
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To participate fully as a member of the Customer & Technical Support Team to deliver a timely and professional technical support service to all staff, to include:
- Equipment and software installations.
- Diagnosis and resolution of a range of technical issues, identifying and analysing sources of variations.
- Participation in mixed skill teams as required to achieve project goals and deadlines.
- Leadership of small project teams and distributing tasks to other staff where appropriate.
- Planning tasks and activities which may require adjustment due to variable workload and frequent interruptions.
- Maintenance of technical documentation, including the Asset Register.
- Production and maintenance of knowledge base entries covering known issues.
- Testing of IT systems proposed for use within the Trust including applications & hardware.
