Senior Technical Support Engineer Dudley, England
Job description
The Senior Technical Support Engineer will have detailed and enhanced experience in desktop support and customer care. You will be responsible for the analysis of problems and provide technical solutions and recommendations to resolve endpoint issues.
You will support the Technical Services Subject Matter Expert in theassessment and delivery of services provided, ensuring that the best fit solutions are provided in a timely manner and that excellent customer care is embedded into all aspects of the delivery of service.
Working closely with the Endpoint Architect, Technical Services Subject Matter Expert and Senior Endpoint Engineer you will support in the design of solutions to solve technology and business issues whilst also seeking innovative ways to support the future of TeraFirma IT in its customer growth and development of the Trust digital portfolio. The post holder will also maintain good relations with the service desk team to proactively identify and manage issues.
