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Who We Are

FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

The Information Technology Group (ITG) is a collection of people, processes, and technology investments that are designed to achieve the business goals of FTI Consulting. The Senior Systems Engineer works with the Enterprise Systems Architecture Implementation and Deployment team to deploy IT services (hardware, software, & cloud services) necessary for the successful fulfilment of IT projects and initiatives.

What You'll Do

• Design and implement approved IT hardware, software, and cloud services in support of business requirements

• Work with project managers in the fulfillment of assigned tasks necessary for overall project success

• Deploy and configure various IT solutions to ensure optimal health, performance, and supportability

• Develop project plans, tasks list and documentation necessary for the successful deployment and implementation of IT services

• Develop, maintain, and execute required documentation, policies, and procedures

• Develop and maintain design guides, architecture diagrams, service books, standard operating procedures, knowledge base articles, recurring task definitions, and technical artifacts

• Provide deep service and product specific knowledge for a variety of IT service areas

• Design and implement information technology solutions to satisfy documented requirements with minimal oversight

• Document technology solutions via formal solution recommendations, design guides, and architecture diagrams

• Transition technical solutions to operational groups via Service Books, Standard Operating Procedures (SOP), Knowledge Base Articles, Recurring Task Definitions, technical artifacts, and webinars

• Supervise other personnel in the completion of tasks necessary for projects under management

• Work independently and without regular management oversight, ensuring the completion of assigned projects, tasks, and deliverables on-time, within budget, defect-free, and within established frameworks

• Plan and review hardware, software, and cloud service acquisitions to assure they are consistent with and supportive of the business vision and mission of FTI

• Use approved Change Control and Change Management processes and systems to track engineering work

• Ensure that the business and technical architecture of delivered solutions match customer requirements

• Implement services to meet or exceed established SLAs and expectation of service

• Daily time entry to record billable and non-billable time

• Provide on-call support 24 x 7

• Physical labor from time to time, which may include moving equipment, furniture, etc.

• Periodic travel required with advanced notice (~20%)

• Additional duties as developed and coordinated upon request by supervisor

How You'll Grow

ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to collaborate with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

• Comprehensive knowledge of information systems technology disciplines

• Strong and tested project management skills, including sponsor and risk management

• Strong business and technical process design and documentation skills

• Ability to effectively communicate and coordinate with senior business management and peers

• Be self-motivated, well organised and a team player

• Strong interpersonal skills to relate to all levels of business management

• A positive attitude and outlook

• Excellent written and verbal communication skills

• Ability to function as a mentor to junior staff members

• Adaptable to changing priorities

Basic Qualifications (or equivalent)

• Degree in Information Systems or related field

• More than one Basic Technical Certification and Basic Core Certification

• Several years' experience in design, deployment, support and operation of enterprise systems and services with a large portion of that administrating Microsoft Azure

• Practical experience, gained over a number of years, working with:

o Microsoft Windows Server technologies

o Microsoft Windows workstation platforms

o VMware or Microsoft server virtualization

Preferred Qualifications

• Microsoft 365 & Azure Certifications preferred

#LI-AW1 Our Benefits

Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

About FTI

FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,600 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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