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Senior Specialist Engineer Newcastle upon Tyne, England

BT Group

Full Time Newcastle upon Tyne, England 35613 GBP ANNUAL Today

Job description

Senior Specialist Engineer

Job Req ID: 16453

Posting Date: 19 May 2023

Function: Customer Service

Location: Coast Road, Wallsend, Newcastle Upon Tyne, United Kingdom

Salary: £35,613

Location

This role will be field based all across the North East. This means you are required to have a full UK diving licence.

Why this role matters

As a Senior Specialist Engineer you will work across a range of products, but your main focus will be on our most complex solutions. In this role you will be working within the Business Field Service team, helping them to use the power of communication to make a better world for our customers, society and communities. Customer expectations are increasingly shaped by their consumer experiences, and having good customer service is integral in business operations. You will be ensuring any technical aspect is resolved to allow us to continue delivering the best service to our customers UK wide.

What you'll be doing

Install, maintain and repair BT Business's most complex voice solutions, e.g. Avaya Red & Specialist applications. As well as this you will optimise, set up and repair server infrastructure and associated BT SIP and CPE/gateways.
Work on complex data networks (typically WANs and LANs) in your teams portfolio, in particular Avaya.
Readily available to help customers per their request in setting up and installing equipment, including things they may prefer you to do on their behalf.
Listen to service issues and make sure the right teams deal with them as appropriate.
Recommend products and services and where appropriate pass on leads to our sales team.

The skills you'll need

Avaya Aura Contract Centre (AACC) experience.
Brilliant customer service to be able to listen with empathy to needs of our customers.
Security Clearance (SC minimum) and willingness to be Police Vetted.
Problem solving
Proactive

Benefits

22 days annual leave + bank holidays
Generous pension scheme
BT share plan
Discounted BT products, including TV, Broadband and mobile
Flexible working arrangements

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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