Senior Service Delivery Operations Manager Halifax, England
Job description
Previous Applicants need not apply
Are you a strong leader who aspires to make a difference? A fantastic opportunity has arisen to join our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service provisioning. We are looking for someone who wants to be a part of the NHS digital journey at grass root level.
If you feel you have the right experience in both leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you.
The Health Informatics Service is a well-established, innovative, and award-winning digital healthcare and IT specialist. We work with public, private, and charitable health and care organisations across the UK and are hosted by Calderdale and Huddersfield NHS Foundation Trust. Our tried and trusted solutions have been developed and refined by our dedicated team of health informatics experts who share the sector’s passion and values for providing the best possible care, insight and service for patients and customers.
The post will be responsible for the full management duties and the day-to-day service operations of multiple digital teams including (but not limited to) Cloud, Connectivity, Architecture, O365 and Virtual Desktop Infrastructure (VDI). Responsible for provisioning and centrally deploying software applications for technical hardware refresh teams to support major projects and transitioning clinical services.
You will be a key member within the Senior Operational Services Management Team. The post holder will ensure that IT support and project resource is allocated and managed against THIS and its customers priorities and in line with agreed programmes of work. The post holder will also be responsible for all aspects of IT Service Management functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.
There will be a high level of IT customer service experience required for this role together with excellent communication skills. The ability to communicate sometimes complex messages to less knowledgeable audience on a wide variety of IT subjects throughout the healthcare communities is key to this position.
The post holder will take overall responsibility for managing the resource and the IT services within the IT support operations to ensure maximum effort is placed on delivering contractual Service Level Agreements (SLAs) and excellent quality services for its customers.
Working for our organisation
Come join our team of innovators and help make the difference.
As a Digital Healthcare service Provider, we offer a range of rewarding careers. At The Health Informatics Service, we combine innovation and customer solutions with a patient centric ethos embedded within the NHS. There are a variety of career paths to explore, from working closely with clients such as GP organisations, hospitals and care charities to IT and technology-focused roles. We’re also brilliant at training and help our teams to reach their full potential with skills and qualifications.
We are a fully supportive, inclusive organisation and endeavour to provide the best development and progression opportunities. Regularly promoting within wherever possible. We are a warm friendly compassionate organisation where staff values are very much at the forefront. We have an open-door policy and welcome and encourage our staff to get involved and be part of our future journey; bringing new ideas and better more effective ways of working . www.this.nhs.uk
The post holder will be expected to cover some IT management on-call function and provide support to the Trust in the event of a serious incident that may occur outside of normal working ours.
The role requires a high degree of analytical data reporting and deduction using various industry reporting tools for determining accurate performance information for scrutiny at both executive boards and service review meetings. Interpretation may differ regarding IM&T contracts therefore detailed reporting is essential to ensure the reports are factual and correctly presented.
The post holder will support the strategic planning of current and future ICT support solutions, researching and reviewing recognised best practices and upcoming changes to technology. To investigate, plan, develop and implement continuous service improvements for the benefit of CHFT and THIS customers throughout the healthcare community. Lead a team of highly experienced engineers. Responsible for managing the ITIL disciplines alongside your peers. Please see full job description.
