Senior Risk Assurance Manager Rotherham, England
Job description
Role Responsibility:
Senior Risk Assurance Manager
Customer Contact Centre, Wath-upon-Dearne, Rotherham S63 7ER, with the option of Hybrid working available
£38,000 - £40,000 per annum
40 hours per week - Monday to Friday
Excellent company benefits including Company Pension Scheme
About Us
G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.
We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.
About the Role
We are looking for a Senior Risk Assurance Manager to join our team working in the Employment Support Services sector of the business based in our Customer Contact Centre in Wath-upon-Deane, Rotherham.
As the Senior Risk Assurance Manager , you will form an integral part of the Customer Contact Centre, managing client contracts with confidence by identifying, measuring, and managing risk.
Key Accountabilities will include:
- Provide visible first-hand leadership to the Monitoring officer community through communication, engagement, role modelling and mentorship.
- Undertake end to end compliance and risk assurance reviews including deep dives, thematic and control testing.
- Provide an oversight and assurance of the front line through sampling, testing, deep dives, thematic reviews and data gathering and analysis that ensure G4S and client operating requirements are being met.
- Collaborate with colleagues across the front line, assessing their identification of risks and mitigating controls and providing guidance where improvements are needed.
- Support the Head of Risk and the Client Director in ensuring the internal operating controls meet the Contract Playbook Requirements.
- Develop and deliver the Business Continuity Plan test plan, sharing the outcomes and learnings of tests directly with the clients as part of our contractual obligations.
The Ideal Candidate:
Essential Criteria:
- Experienced in scoping and completing assurance reviews end to end including testing, sampling and review of processes to mitigate risk.
- Ability and motivation to work on your own initiative, adhering to schedule and job requirements.
- A result and target driven mindset, whilst using a logical approach to your work.
- Excellent communication skills, both oral and written.
- Exceptional organisational skills and diligence.
